Your customers are your best critics and your best consultants.
Feedback is the key to building a store that keeps people coming back. The good news? It’s never been easier to gather insights and use them wisely.
📥 Where to Collect Feedback
Here are simple ways to hear from your audience:
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Post-Purchase Reviews – Ask buyers what they loved (or didn’t).
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Social Media Polls – Quick yes/no or A/B polls on designs, colours, or slogans.
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Email Surveys – Short and sweet works best, 5 questions max.
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Comment Sections – Watch for patterns in your replies and DMs.
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Support Tickets – If people are contacting you, track what they say.
Merchr automatically manages order and shipping, but how your store performs depends on how closely you listen.
📊 What to Look For
Pay attention to:
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Best-selling colours or styles
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What people ask for that you don’t offer
🧠 Pro Tip: If a product’s not selling, change the title or description first, don’t scrap it immediately.
🔁 How to Act on Feedback
Turn insights into action with small, effective changes:
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Update mockups on social media to reflect real-life use
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Keep existing size charts or care instructions in your product descriptions
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Post top reviews on social media
The more your store reflects your audience, the more it will grow.
Want help upgrading your store based on feedback? We’re here to help
